Refund policy

RETURN POLICY

If one or more regular-priced items don't work out for you, you can return them under the following conditions:

  • Within 14 days from the date you received your package. Returns beyond this period will not be accepted.
  • Items have retained their tags and original packaging, with tags attached to the items.
  • Items have not been worn nor washed.
  • Items are not on sale or jewelry. These items are FINAL SALE.

Please note that return shipping costs are not covered. They are therefore at your expense.

It is important to properly package your items to be returned in order to keep the merchandise intact during delivery, and to choose a shipping method with a tracking number to ensure its follow-up. You are responsible for the package until it arrives at the store.

Once the items are received at the store, they will be inspected to validate compliance with the conditions. If the conditions are met, a full refund will be issued to the original payment method of the order. Please note that if the return criteria are not met, the return may be refused.

To receive a return authorization, please contact us by email at info@walkinboutique.com indicating your order number.

Return address:

WALK-IN Boutique

199 Boul. Labelle, Local I, Rosemère, QC J7A 2H2

EXCHANGE POLICY

If the size or style of one or more regular-priced items doesn't work out, you can exchange them under the following conditions:

  • Within 14 days from the date you received your package. Exchange requests beyond this period will not be accepted.
  • Items have retained their tags and original packaging, with tags attached to the items.
  • Items have not been worn nor washed.
  • Items are not on sale or jewelry. These items are FINAL SALE.

Please note that the items selected for the exchange must be of equal or greater value than the original item. Prior authorization from the store is mandatory, and only one exchange will be permitted.

Shipping costs for exchanges are not covered. The return of the original item as well as the shipping of the replacement are at your expense.

Once the items are received at the store, they will be inspected to validate compliance with the conditions. If the conditions are met, the exchange can be processed. If a balance is due, payment arrangements will be agreed upon with the store. The price difference must be paid before the replacement items are shipped. Please note that if the exchange criteria are not met, the exchange may be refused.

To receive an exchange authorization and to confirm the availability of the desired items, please contact us by email at info@walkinboutique.com indicating your order number. We also invite you to stop by the store to ensure, as much as possible, the success of the exchange in terms of size and style.

Exchange address:

WALK-IN Boutique

199 Boul. Labelle, Local I, Rosemère, QC J7A 2H2